Refund policy

INX Tactical has a 7-day return policy, which means you have 7 days after receiving your item to request a return. Please note that the 7-day return policy only applies to pre-made non customized items. Items listed as blemished are not eligible for a refund and sold as is. Customized items are not eligible for a return unless there was a fault on behalf of INX Tactical to include but not limited to the engraving being wrong, the wrong product was engraved or the product was damaged. Ordering the wrong item or providing the wrong information that was engeaved does not qualify for a return if that item was customized.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging in resell ready condition.  Customer will be responsible for all return shipping cost.

To start a return, you can contact us at return@inxtactical.com. Please note that returns will need to be sent to the following address: 101 Normandy Circle, Holts Summit, MO 65043

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first obtaining a return authorization will not be accepted nor will your item be returned back to you unless you pay shipping cost to have the item returned. Refunds will only be issed after your item has been received and confirmed to be eligible for a refund. To cut down on potential fraud issues, if the item is lost during transit back to us you will need to make a report with the carrier whom was to deliver the item. We are not responsible for lost or stolen items being returned to us.

You can always contact us for any return question at return@inxtactical.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide a solution.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, items listed as blemished or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancelations

Some items sold by INX Tactical are made to order. If you wish to cancel your order you will need to contact us at sales@inxtactical.com as quickly as possible and let us know. You will need to provide your order number and state that you are requesting your order be canceled for a refund. If a cancelation request is received after you item has entered production or has already been packaged for shipment you will be responsible for a restocking fee of 30% of the order or item total. If a shipping label was already purchased you will not be refunded the shipping cost. Restocking fee is used to replace materials, machine wear and labor utilized to process your order. Shipping fee may be kept to cover the cost of shipping if we already purchased a shipping label for your order. Once an order leaves our shop we can no longer cancel the order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days after receiving the return. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at return@inxtactical.com.

[Last Updated - 09/23/2026]